1. Introduction
Clarvix Digital ("we", "our", or "us") operates the website clarvix.net and associated services including WhatsApp-based AI assistants. This Privacy Policy explains how we collect, use, and protect your personal information.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and WhatsApp number when you contact us or use our services.
- Business Information: Company name, website, and business details provided during digital audits or service consultations.
- Communication Data: Messages sent through WhatsApp or other channels when interacting with our AI assistants.
- Usage Data: Information about how you interact with our website, including pages visited and time spent.
3. How We Use Your Information
We use collected information to:
- Provide and improve our digital audit, AI employee, and advertising services.
- Respond to inquiries and communicate with you via WhatsApp and email.
- Process appointments and scheduling requests.
- Improve our AI assistants and service quality.
- Comply with legal obligations.
4. Data Storage and Security
Your data is stored securely using industry-standard encryption. Conversation data processed by our AI assistants is stored in encrypted databases. We retain communication data for the duration of our business relationship and delete it upon request.
5. Third-Party Services
We use the following third-party services to operate:
- Meta (WhatsApp Business API): For WhatsApp messaging services.
- Google Workspace: For calendar scheduling and email communications.
- AI Language Models: For processing and generating responses in our AI assistants.
Each third-party service has its own privacy policy governing data handling.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Opt out of communications at any time.
- Withdraw consent for data processing.
7. WhatsApp Communications
When you message our WhatsApp business number, Meta processes the message delivery. Our AI assistant processes message content to provide automated responses. You can stop receiving messages by sending "STOP" at any time.
8. Cookies
Our website may use essential cookies to ensure basic functionality. We do not use tracking or advertising cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: contact@clarvix.net
Website: clarvix.net